Services
Care Support
Our IT services always include care. We offer on-site and remote support, third-party vendor management, IT management, and training—you can choose the right level based on your needs.
On-site and Remote Support – Fast Help for Problem Situations
IT problems don’t watch the clock. Our care agreement provides fast assistance in the form of both on-site and remote support. Whether it’s a computer crash, a network outage, or a software malfunction, our experts are ready to resolve the issue.
Thanks to our remote support, most problems can be fixed immediately without a physical visit, saving time and costs.
IT Management – Proactive Care
The IT environment requires constant monitoring and maintenance. The IT management services in our care agreement ensure that your systems operate optimally.
We perform regular checks, updates, and backups so that problems can be detected and fixed before they cause disruptions. This way, we minimize risks and ensure that your IT environment supports your business in the best possible way.
Third-Party Vendor Management –
We Handle It for You
IT environments often involve several different players, such as software vendors, hardware manufacturers, and operators. Our care agreement includes communicating with these third parties in problem situations.
We investigate the cause of the problem and handle the communication so that you can focus on your own business.
Training –
Maintain Your Expertise
Do you want to improve your IT skills? The training included in our care agreement helps you and your staff utilize IT systems more efficiently.
We tailor the training to your needs, whether it’s a refresher on the basics or the implementation of new software. By training your staff, you can reduce the need for IT support and increase productivity.
Care levels suited to your purpose, where we serve as a trusted partner and supplier of the hardware and software that enable the care.
|
Care agreement content |
Care Basic | Care Plus |
| Remote and on-site support* | ✅ | ✅ |
| Microsoft 365 administration | ✅ | ✅ |
| Firewall and network maintenance | ✅ | ✅ |
| Software updates | ✅ | ✅ |
| Backups | ✅ | ✅ |
| Restores and testing | ✅ | ✅ |
| Third-party vendor management | ✅ | ✅ |
| Device lifecycle management | ❌ | ✅ |
| Initial response time (weekdays 8 AM–4 PM) | 16 h | 8 h |
| Emergency work | ❌ | By agreement |
| 24/7 service | ❌ | By agreement |
| Other expert services | 10% discount | 10% discount |
* = travel for on-site support is charged according to actual travel time at $60/h
IT Project Manager and CIO Expert Services
Do you also need help with executing an IT project or developing IT management?
Our experts are available to you flexibly on an hourly basis. Whether it’s the implementation of new systems, updating an IT strategy, or enhancing cybersecurity, you get the expertise and experience you need from us.
Hourly rates for expert work:
Contact us!
Contact us to learn more about our care agreements! We will tailor the agreement to your company’s specific needs.
