Lepolan Puusepät Oy is a family business with a long history, specializing in the manufacturing of wooden windows and doors. The company’s clientele primarily consists of housing associations and construction companies, focusing on serving older buildings that require high-quality carpentry. Managing IT matters has never been a priority for the company; all energy has been concentrated on its core expertise: producing high-quality products.
“We have two people in the office and a few computer-controlled machines in production, but IT has not been something we want to spend time on,” says Tarja Lepola, the company owner.
The collaboration with Getafix began from a need to ensure that IT systems and backups were in order.
“At some point, it became clear that we needed an external professional who could ensure everything works and also help when new equipment needs to be acquired,” Tarja states.
Rapid Response and Long-Term Development
The initial measures with Getafix focused on securing the company’s basic IT infrastructure. Since then, the collaboration has expanded to include equipment procurement, building the company network, and backing up and maintaining IT systems used in production.
“It has been effortless to collaborate, as Getafix professionals know and understand our needs. Especially in production, it has been a great help that issues are resolved quickly and equipment commissioning proceeds without causing us any trouble.”
Getafix has succeeded in making IT management easy. For example, the procurement and installation of new computers are handled from start to finish without the client company needing to participate in the process.
“Professionals know how to recommend suitable solutions specifically for our needs, so I don’t have to think about technical details. It’s not my area of interest, so it’s good that the acquisition of IT solutions can be delegated to someone else with confidence.”
Security and Smooth Daily Operations Through IT Solutions
The impact of the collaboration on Lepolan Puusepät Oy’s business has been significant. When IT matters are in order, the company can focus on its core expertise without unnecessary disruptions.
“For example, if a computer breaks down during the busiest season, it can lead to major problems. Thanks to a professional IT partner, we can trust that help is available and issues will be resolved quickly, ensuring our customers’ projects do not suffer.”
The long-term collaboration has also brought trust and efficiency:
“Familiar people who know our needs make things easy to handle. Communication is smooth because, thanks to our long-term collaboration, Getafix understands our business and its requirements.”
An SME’s Asset: A Partnership That Goes a Long Way
Getafix’s services are particularly well-suited for SMEs that want to outsource their IT support to professionals.
“We have small-scale operations, and Getafix provides exactly the help and expertise needed. We don’t have to worry about technical matters, as we know everything is handled on their end. The knowledge that help is quickly available in problematic situations brings a sense of security,” Tarja summarizes.
The collaboration between Lepolan Puusepät Oy and Getafix demonstrates how outsourced IT support can bring significant added value to SMEs. When IT infrastructure and support services are in order, a company can focus on what it does best.
